FAQ
46. What is the procedure for anyone who has a complaint against any party of the insurance relationship?

A complaint may be reported to CCHI through one of the following:

1. CCHI website through which the required details may be entered and the necessary documents attached to report the complaint. They are sent directly to the CCHI Secretariat.

2. Reporting complaint through the Call Center to receive complaints at 920001177, and follow the steps through automatic answering system.

3. Sending full details at CCHI fax no. (0114870071, with writing the name, numbers of Ids/Iqama, telephone and mobile, name of the insurance company, health service provider (clinic/hospital), name of the insured (company, establishment) and detailed complaint.

Last Update : 7/23/2018 4:15 PM

Share

Copyright © 2023 Council of Health Insurance. All rights reserved